Data Processing and Technical Support Agent

Posted Jun 9, 2021, 10 views

Essential Job Functions* Utilize tools and methods to extract/update data from different data sources and put it into database
* Ensure all customers receive the highest level of service by answering inquiries and resolving issues, primarily through email and chat, with some phone support on occasion. Note: 90-95% of this role is data processing vs support handling.
* Perform back office tasks to complete customer concerns and requests with attention to detail and efficiency.
* Collaborate and work effectively with other team members to achieve the best results for all customer-related requests.
Skills & Qualifications* 1+ years of experience in DBMS domain
* Advanced Excel spreadsheet skills
* Proven SQL Server 2008/2012 skills (nice to have)
* Knowledge in Advanced SQL , C# and/or Python is a huge plus but not required
* Bachelors/College Degree in any field; IT-related course is preferred.
* Minimum of 1 year experience supporting a technical account or handling data processing.
* Required experience in handling an account using chat and/or email channels.
* Must have excellent writing skills in English and good speaking skills in English.
* Willingness to work on shifting schedules but predominantly during US business hours.

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