Customer Success Manager

Posted Feb 13, 2021, 30 views
  • saas

At WorkStep, we make the industrial sector a better place to work. For workers, we provide intelligent job matching, skill development & feedback loops. For enterprise customers, our technology helps source, screen, train & retain hourly talent at scale.
We are looking to expand our fully-remote Customer Success team with a Customer Success Manager who can act as a strategic partner and main point of contact for the stakeholders at our enterprise accounts. Our ideal candidate is solution-focused, growth-minded and takes a consultative and data-centered approach to account management. This role will report to our Customer Success Lead.
Responsibilities


  • Serve as the dedicated post-sales point of contact with WorkStep's enterprise customers

  • Lead new enterprise customer onboarding

  • Drive increased user engagement

  • Advise around best practices and solutions to ensure customers are getting the most value out of WorkStep's offerings

  • Proactively share progress on success metrics with customers on a regular basis through QBRs

  • Identify and facilitate upsell and expansion opportunities


  • Act as voice of customer internally to provide feedback on how WorkStep can increase the value provided and better serve our customers
    Requirements


  • More than 1 year of experience in a customer success or account management role

  • Experience managing enterprise level accounts at a B2B SaaS company


  • Passion for the WorkStep mission
    Preferred Experience


  • Understanding of stakeholder concerns in HR Recruitment and Retention


  • Previous experience in a rapidly growing startup environment
    Benefits


  • Competitive compensation

  • Unlimited PTO

  • Top-notch technology

  • Quarterly team building on-sites

  • Work space stipend

  • Competitive company-sponsored health, vision, and dental benefits package

  • Opportunity to join a passionate, motivated, and fun team at an early stage to help shape and execute on our mission

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