Customer Support Representative

Posted 2 weeks ago, 17 views

We're looking for a hands-on Customer Support Representative who has a passion for getting stuff done!
Our new Customer Support Representative will be responsible for ensuring that all project postings are reviewed and approved in a timely manner, onboarding new talent and making sure that all customers inquires get resolved!
We are a scrappy, small team that’s growing quickly, and we want to make sure that our customers come first!
Responsibilities* Review and approve project postings.
* Onboard new talent and clients into the platform.
* Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
* Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contact.
* Manage and prioritize multiple concerns.
* Handle issues in the best interest of both customer and our company.
* Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
Qualifications: * Ability to communicate clearly and professionally, both verbally and in writing.
* High attention to detail, as reviewing new projects is a huge component of the job.
* Has "thick skin" and is able to handle complaints and unhappy customers.
* Highly developed sense of integrity and commitment to customer satisfaction.
* Demonstrated passion for excellence with respect to treating and caring for customers.
* Some experience working with a CRM and ticketing system. We use Freshworks, Benchmark and custom platforms. *
Ability to determine customer needs and provide appropriate solution.
* Flexible, with the ability to successfully adapt to changes in the work environment.
* Self-driven to manage your own work and results with high standards.
* Willingness to work a flexible schedule and occasional overtime when needed. Typical requirement Is M-F starting around 8:30am PST. 40 hours per week.
1+ years of experience in customer service or help desk capacity required.
This is a great role for the right candidate, and we can’t wait to meet you!

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