Senior Implementation Engineer

Posted Oct 12, 2021, 26 views
  • python
  • sql
  • oauth
  • canvas
  • saml
  • sis


At TutorMe, we're here to level the academic playing field by empowering students to get the on-demand support they need to achieve their academic goals. Our mission is to make learning fun, engaging, and equitable for all students. We believe in providing learners with the right teachers, tools, and motivation so they can thrive no matter their circumstances.
As the market leader in online tutoring, we have created a cutting-edge online education platform where over 15,000 expert tutors in 300+ subjects can share their knowledge with students of all ages, backgrounds, and learning styles. Since 2013, TutorMe has been a trusted resource for K-12 school districts, higher education institutions, employers, and nonprofits, supporting over 1.5 million students (and counting!) by providing on-demand 24/7 help with subjects ranging from Algebra to Aerospace Engineering. Join us in the online learning revolution and be a part of a team that's increasing education equity for all students!
As a Senior Implementation Engineer, you will work closely with internal teams and customers to create—and improve existing—technical implementations. To excel in this position, you must clearly and effectively articulate technology to both technical and non-technical decision-makers.
Additionally, you will develop and refine scalable processes and procedures for technical implementations, including implementation planning, software installation and configuration, new solution planning and design, customization, and support requests related to the implementation process.
What You'll be Doing


  • Develop implementation plans based on customer requirements through active listening skills and the use of astute questioning to understand, anticipate, and respond to customer needs

  • Ensure completion of all implementation targets and project requirements as scheduled

  • Gain customer acceptance by matching the customer infrastructure, policies, and requirements with the product deployment strategies

  • Contribute to the development of service delivery processes to improve efficiency and improve product fit

  • Ensure an excellent customer experience by maintaining consistent and timely communication with all stakeholders and continually strive for maximum customer satisfaction

  • Support user edge cases to ensure student access for non-typical SSO setups

  • Contribute to team efforts by accomplishing related tasks as needed

  • Deliver on-the-ground feedback to the product team to influence the product roadmap

  • Ensure TutorMe achieves and maintains Integrated Management Systems (IMS) certification

  • Assist the Engineering/Operations team by identifying problems and developing new solutions

  • Work with customers to optimize existing integrations, processes, and documentation

  • Identify ongoing issues, recommend areas of enhancement and growth opportunities for SSO, LTI integrations, and systems efficiencies in general

  • Assist sales team with providing technical documentation to prospective customers, including responses to RFPs


  • As needed, ensure customers are offboarded securely and effectively
    Requirements


  • Bachelor's Degree; or an equivalent combination of education and experience

  • 3+ years of experience integrating external tools with school systems

  • 2+ years of experience working with user authentication & systems integration (i.e. Restful APIs, SSO, SAML, and more)

  • At least 1-year of experience with K-12 learning management systems, SSO providers, and related industry standards; 2 years preferred

  • Experience with educational technologies such as Clever, ClassLink, Google Classroom, PowerSchool, Infinite Campus, and Schoology

  • Experience with Student Information Systems (SIS) and Learning Management Systems such as Canvas, Blackboard, Brightspace, and Moodle

  • Proficient understanding of Learning Tools Interoperability (LTI), specifically LTI 2.0

  • Experience with Single sign-on (SSO) frameworks such as SAML and OAuth 2.0

  • Excellent understanding of the technical fundamentals of the Internet, including common protocols

  • Excellent understanding of PostgreSQL and experience with SQL fundamentals

  • Experience working with and/or developing with APIs

  • Strong customer service skills and the ability to work with customer contacts at all levels

  • Excellent verbal, interpersonal, and written communication skills

  • Strong critical thinking and analytical skills

  • Must be comfortable in the dynamic atmosphere of an organization with a rapidly expanding customer base

  • Experience with project and ticket management software; Jira preferred

  • Experience with Google Analytics and data visualization software (e.g. Looker) is a plus

  • Previous experience in software product or technical support environments is a plus

  • Experience with educational data structures and database architecture is a plus

  • Experience with Python, Javascript, or Node.js is a plus


  • Experience with containerization technologies is a plus
    Benefits


  • Competitive pay & 401(k) matching

  • Generous vacation, holiday, and sick PTO

  • Top-notch health, dental, and vision insurance

  • Access to an annual wellness credit and on-demand mental health support

  • 120 hours of free online tutoring per year for you and your family (10 hours per month)

  • 100% remote work environment; we'll provide you with all the tools you need to be successful

  • Mobile phone stipend and work from home allowance

  • Opportunity to be a key player at a high growth start-up that's helping students nationwide get the academic support they need

  • We love to learn! All TutorMe team members have access to numerous professional and personal development opportunities


If you are not sure that you're 100% qualified, but you're up for the challenge—we encourage you to apply!
We recognize that diversity drives innovation, so we proudly cultivate a diverse, inclusive workplace where we learn from each other. As an equal opportunity employer, we welcome people of all different backgrounds, experiences, abilities, and perspectives to join our team of passionate professionals.
*Colorado residents are excluded from this opportunity.

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