Customer Success Manager (Growth Advisor)

Posted Apr 2, 2021, 15 views
  • saas
  • amazon
  • ebay

Our Services & Support Culture: We are a team of dedicated, creative, and highly collaborative innovators who prize integrity, courage, and enthusiasm
* Every member of our Services & Support team is a key player, and every customer’s success is our goal
* We believe in nurturing team members and encouraging them to grow their skills, talents, and careers
* We love people who share their ideas, and who are open to suggestions/feedback. We are always learning from one another and are looking for someone who appreciates this dynamic.
*What You'll Do:
* Nurture and develop strong relationships with customers through ongoing and proactive communication, ensuring customer satisfaction and retention rates
* Onboard merchants to the platform and provide orientation to multi-channel marketplace selling
* Provide guidance on best practices while selling on e-commerce marketplaces selling best practices
* Understand client’s key goals and objectives, manage expectations and drive strategic goal alignment
* Develop a deep understanding of all products and ensure that accounts are utilizing all the appropriate features
* Keep up to date with market changes and product developments, communicate the impact on customer’s businesses and recommend action plans
* Provide the customer with an understanding of the resources available to help them achieve their sales goals
* Act as the customer advocate by assisting issue resolution and driving escalations as necessary
* Effectively work alongside other departments - including sales, product, and support - to ensure client success and that all work is carried out in a timely and accurate manner
* Capture client feedback and be the voice of the customer internally to impact processes and product development
* Be an agent of change by sharing your knowledge, tools, and techniques with the team
Skills & Requirements:· Technical Account Management Experience is key· Previous experience in retail, online retail or marketplace (Amazon, eBay, etc.) selling* Experience delivering and supporting a SaaS solution is strongly preferred
* Ability to quickly learn new technologies and processes
* Excellent client-facing and internal communication skills
* Excellent written and verbal communication skills
* A strong customer service orientation and the ability to form long-term customer relationships
* Proficiency using Excel and MS Office applications
* Solid organizational skills including attention to detail and the ability to manage multiple concurrent projects
* Self-starting attitude and passion for succeeding, while also being a team player and role model to other team members
* 1-2 years of relevant work experience
Nice to Have:**· Associates Degree (A.A.) / Bachelor’s Degree (B.A.) * Ability to manage and shift priorities quickly and effectively when needed
* Ability to work under pressure to deliver high-quality deliverables
* Experience with CRM
* Hunger for continued learning

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