Application Support Engineer

Posted Feb 19, 2021, 17 views
  • html
  • css
  • javascript
  • sql

The Role

Net Affinity are looking for an Application Support Engineer to join our team of software engineers to work on a range of web-based products.
You should have in-depth knowledge of IT systems, high-level communication skills, and the ability to troubleshoot and debug web applications.
This is a fully flexible role with the option to work remotely and/or from our headquarters in Dublin.
What you’ll be doing* Providing internal and external (L2) support for all Net Affinity Products.
* Investigating, diagnosing and resolving application related issues.
* Owning assigned tickets within the support queue and facilitating a swift resolution within defined SLA limits.
* Working closely with internal teams to inform of progress, request information and manage expectations.
* Escalating any issues to software engineers as required
* Recording and managing best practice resolutions for Net Affinity’s self-service knowledge base.
* Contacting 3rd party partners in order to troubleshoot connectivity issues.
Requirements and Qualifications* At least 1+ years' experience in a technical support role, with the ability to troubleshoot and resolve complex technical issues.
* Strong SQL knowledge and the ability to write basic SQL queries to troubleshoot and correct data issues.
* Excellent problem-solving skills.
* Communicate clearly and effectively both verbally and in writing with internal teams.
* Knowledge of XML, HTML, CSS, JavaScript
* Business level English.
Bonus Points* Relevant IT/Technical degree
* Basic knowledge of command line Linux environment
* Knowledge of PHP/Perl
* Experience working with Scrum or other agile methodologies
* Knowledge of Atlassian tools like Jira and Confluence

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