Technical Support Specialist (EMEA Timezones)

Posted Oct 9, 2020, 13 views
  • saas

The opportunity

Exciting news! We just hit $10 million in annual revenue, and are looking for our first Technical Support Specialist in EMEA to help delight our growing customer base and help them solve technical problems. As our first Support Specialist in the region, you’ll also partner with our team in North America and elsewhere to diagnose customer issues, reproduce bugs, and improve our customer experience worldwide.
Within three months, you'll: Dive into the Mixmax product and solutions to learn how they all work together
* Own your place in our support queue, answering all questions from customers during your active hours
* Work with your technical support colleagues to solve more complex customer issues
*Within six months, you'll:
* Become a Mixmax product expert, answering all customer inquiries on your own
* Work with our engineers to reproduce bugs and solve interesting problems
* Take ownership of portions of our customer documentation to make sure it’s of top quality and up to date
Preferred skills and background Available to work during the core hours of 9 am-5 pm CEST Monday-Friday (12-8 am, US Pacific time). Flexible to occasionally shift work hours later in the day e.g., until 7 pm CEST / 10 am US Pacific Time.
* Occasionally, we’ll ask you to have flexibility to participate in company wide activities outside of your normal hours. During the first 3 months for training purposes, we'll require you to shift your hours to overlap with other team members ending your workday at 11 am Pacific Time.
* 2-4 years of experience in technical support, working directly with customers to solve technical problems
* Comfortable testing solutions and resolving issues when other team members are not available
* Fluent in written and spoken English, and comfortable dealing with English-speaking customers
* Experience supporting SaaS tools
* Experience and past success in a remote position, preferably including working with team members in North America
* Experience with Salesforce a plus
* Comfortable with ambiguity and pitching in with other projects as needed
*Our commitment to diversity and inclusion

At Mixmax, we know that nobody's perfect, and that no one ever matches 100% with a job description. That's okay–we're human after all! Diversity and inclusion are core to our culture, and we're actively committed to building a more inclusive and open workplace. No matter your background or how you identify, if you're excited about this role, please apply today!
The Mixmax story

At Mixmax, our vision is a world without busywork. Since our launch in 2015, Mixmax has become the product of choice for over 10,000 Sales and Customer Success teams to eliminate and automate repetitive work. This means more time to focus on what matters: engaging and serving the needs of customers.
We’re extraordinarily proud of the company we’ve built. We’re a driven, passionate, responsible group that values personal and professional growth equally. We take care of ourselves, our families, our customers, and one another. We believe in sustainable and diverse approaches to work and life, because optimizing for the long-term is the best path to success.
Our company is distributed, with remote team members worldwide. We offer competitive salaries, meaningful equity, and generous benefits. And you get to work on a product people absolutely love!

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